Thank you for your feedback. We're pleased to hear you have no concerns about your father's care, and we appreciate you raising the issue with the heating in Room 27.<br><br>The radiator was checked last week, and we are awaiting the contractors' return to complete the necessary work. We are chasing this daily, and if the repairs do not resolve the issue, a replacement radiator will be arranged.<br><br>In the meantime, we understand your concerns about the temporary portable heater. Although not our preferred option, it ensures your father remains warm, and a formal risk assessment is in place to ensure its safe use.<br><br>We also offered an alternative room while the heating is resolved, and we respect your decision to decline this to avoid any stress or confusion for your father.<br><br>Thank you again for bringing this to our attention. Please contact us at any time with any further questions or concerns.