Dear Robert, Thank you so much for taking the time to share your experience. We truly appreciate your honesty in describing the adjustment that comes with moving into care after so many years of independence. It is a privilege for us to support you, and we are delighted to hear that the team have made that transition feel respectful and dignified.
Your kind words about our staff mean a great deal to everyone here, including our permanent team and our agency colleagues who support when needed. We take pride in ensuring that every person living at Maesbrook feels listened to, valued and treated with compassion. We are also pleased to hear that you are enjoying the meals - our kitchen team will be thrilled to know that their work is appreciated. Thank you again for your recommendation. It is an honour to care for you. With warm regards, Nigel, Manager & The Maesbrook Care Home Team