Thank you for sharing your feedback about your loved one's experience at Wrawby Hall. We're very sorry to hear your concerns and understand how upsetting this must be. We've reviewed the areas you raised-personal care, infection control, supervision, and communication-and sought safeguarding advice to ensure our processes were appropriate. Investigations found the care provided was compliant and not reflective of the concerns described. That said, we remain committed to safe, dignified, person-centred care and welcome the chance to speak with you directly. Please contact the Home Manager if you feel comfortable doing so.