We're disappointed to hear of your experience. At Benvie, our dedicated team take great pride in providing compassionate and respectful care to all residents. Next of Kin are informed promptly and sensitively when a resident passes away.<br>We use a digital care planning system that allows our staff to record regular updates via mobile devices, ensuring each resident's needs are fully supported and documented.<br>We truly value your feedback and will take this opportunity to reflect and identify any areas where we can continue to improve the service we provide.