Thank you for sharing your thoughts regarding Ladybrook Manor.  <br> <br>We are incredibly pleased to hear that your mum is happy and well cared for, and that you’ve found our staff to be welcoming, polite, and attentive. It’s wonderful to know that the friendly, personal approach of our team is making a positive difference.<br> <br>We acknowledge your concerns regarding clothing and belongings. We understand how frustrating it can be when items go missing. We are continuously reviewing our laundry and labelling processes to ensure that residents’ personal items can be tracked more effectively. We appreciate you taking the time to bring this to our attention.<br> <br>Please be assured that the Home Manager is always glad to address any concerns directly in order to provide a swift resolution. Alternatively, you can contact us via complimentsandcomplaints@careuk.com if you wish.<br> <br>Once again, thank you for sharing your feedback regarding Ladybrook Manor. Your input is invaluable to us and helps us continue to improve the care and comfort we provide for all residents.