We extend our sincere condolences to you and your family for your loss and thank you for your kind words about Admiral Jellicoe House and our carers.<br>We are sorry your recent experience did not fully meet expectations. The new Manager and team provided ongoing support once it became clear your father's needs required specialist dementia care. During this time, we focused on his comfort and wellbeing and aimed to support you through a very difficult period, without any pressure to make decisions.<br>We recognise there were gaps in communication with your family and are committed to learning from this to strengthen how we share information and address concerns promptly.<br>Thank you for your feedback-it helps us improve our support for residents and their families.