Thank you for taking the time to share your feedback. We are truly sorry that this has been a difficult experience for you and your mum.<br><br>Your mum's admission was agreed as a short trial stay so that we could assess whether we were the right setting to safely and appropriately meet her needs. Unfortunately, it became clear very quickly that the environment was not suitable for her, and continuing her stay would not have been in her best interests. This was discussed with you at the time, and we agreed together that it would be more appropriate for her to be supported in a different setting that could better meet her needs and ensure her safety.<br><br>We fully understand how distressing these situations can be for families, and we want to assure you that the decision was made carefully, compassionately, and with your mum's wellbeing as our top priority. If you would like to discuss this further, please feel free to contact us directly - we are always here to help.