Dear Claire,<br>We are very concerned to read your comments and sincerely regret that you and your family feel this way regarding your father's care. Please be assured that the health, safety, and dignity of all our residents are of the utmost importance to us, and we take any concerns raised by families extremely seriously.<br>We would welcome the opportunity to discuss your concerns directly so that we can investigate the matter thoroughly and ensure that appropriate actions are taken. We kindly ask that you contact Louise Bradley, Director of Operations, on 01702 215704 or via email on LouiseBradley@southendcare.co.uk at your earliest convenience.<br>We value open communication with all families and are committed to working together to maintain the highest standards of care and support for our residents.<br>Yours sincerely,<br>Louise Bradley- Director of Operations