As a 'Residential' care home , we have limitations within that registration that we can't ignore.  Sadly, sometimes a hospital visit is not able to give us as full an understanding of the person as required.  It is vital for every client to be in the appropriate setting to receive the care and support they truly need to remain safe and to keep risks to a minimum so we do stand by our decision.  We always try to sensitively respond to any given situation and we tried to keep you informed in order to support the transition for your mother, prioritising safety and logistics.  We are of course extremely sorry for the upset the family is feeling and sincerely hope Mum is more satisfied with her current accommodation.