Firstly please accept our sincere condolences on the loss of your mother,  We truly appreciate the kind words you shared about the members of our care team who supported her during her 4 years stay with us   - they will be deeply touched by your recognition.<br>We are, however, very sorry to read the remainder of your comments, as they do not reflect the standards of care or the many positive experiences that other families regularly share with us. All concerns raised during your mother's time with us were taken seriously, investigated thoroughly, and addressed with the local Safeguarding and regulatory teams. <br>Our team remains committed to providing compassionate, person-centred care to every resident and to working closely with families at every stage.<br>We genuinely wish you and your family comfort and peace following your loss.