Thank you for taking the time to share such a thoughtful review. We're genuinely pleased to hear that your mother has settled well at West Eaton and that you've felt supported from the very beginning of the admission process. Our team works hard to maintain a culture where residents are treated with dignity, warmth and genuine family-style care, so your feedback really reinforces that we're moving in the right direction. It's encouraging to hear that the garden and regular outings have made a positive impact on your mother's day-to-day experience. Creating an environment that is engaging, uplifting and tailored to each individual is exactly what we strive for. We truly appreciate your kind words about the whole team-every department plays its part, and your recognition means a great deal to us. Thank you again for your trust in West Eaton.