Thank you for taking the time to share your thoughts. We are truly sorry to hear how difficult this time has been for you. Watching a loved one experience a progressive condition can be incredibly hard, and we fully understand how this may feel.<br><br>We'd like to reassure you that your mum is a valued part of our community and is supported to participate in a wide range of activities that are tailored to her interests, abilities and daily wellbeing. Our Homemaker and Lifestyle teams engage with her throughout the day, and she has been taking part in many activities including group sessions and one-to-one interactions.<br><br>That said, we never stop striving to do better. Your feedback is important to us, and we would welcome the opportunity to discuss any ideas you may have for further enhancing her day-to-day experience. Our goal is always to ensure every resident feels purpose, comfort and enjoyment in their time with us.