Thanks for taking the time to leave your review for our Stoneham Grove Care Home. We're sorry to read of your experience whilst staying with us, and we're grateful to you for sharing your feedback. We've not been made aware of yours concerns prior to your review, as you hadn't raised anything whilst with us, as the home would of acted upon your concerns right away. The General Manager and our team would very much like the opportunity to look into your concerns further, so please get in touch with us at feedback@barchester.com so that we can offer our full support. Kind regards, Barchester's Customer Feedback Team