Thank you for taking the time to share your comments. We are genuinely sorry to hear that your experience has not met your expectations as we always aim to provide the highest standards of care and support to all residents and their families. <br><br>We use every opportunity to listen and learn so we can continue to enhance the quality of our service. We sincerely hope you are able to find a place that feels right for you, and we wish you and your grandmother all the very best for the future