Thank you very much for sharing your feedback. We're so pleased to hear that you've noticed a positive change in the atmosphere of late. It's wonderful to know that the team's morale and the overall environment have improved, as creating a happy, welcoming home is at the heart of what we do.<br>We appreciate your comments regarding the home's dcor - it's something we're actively reviewing, and further improvements are planned as part of our ongoing refurbishment programme. Your observations about the varying care needs of residents are also valuable. We continually assess the balance of care and support to ensure that every individual receives the most appropriate level of attention while maintaining a comfortable environment for all.<br>Thank you again for your thoughtful remarks and encouragement. Your feedback helps us to celebrate what's working well and focus on the areas where we can continue to grow and enhance the home for everyone.