Thank you so much for taking the time to share this wonderful review.
We are truly delighted to hear that your father has felt so well cared for since joining us in December 2024. Knowing that he feels supported, uplifted, and comfortable means everything to our team.
Your kind words about our carers-their warmth, intelligence, work ethic, and professionalism-will mean a great deal to them. They take real pride in providing compassionate, person-centred care, and it's lovely to hear that their efforts are noticed.
We're also pleased that the regular updates about his wellbeing help you feel reassured and connected. Supporting families is just as important to us as supporting residents.
Thank you again for sharing your experience. We'll make sure your feedback is passed on to the team, who will be thrilled to know the positive impact they're having on your dad's day. If there's ever anything more we can do to support him-or you-please don't hesitate to let us know.