We know how hard it is to watch someone decline through dementia and as we have said in our many meetings, we can minimise the risk of falling but there is no perfect balance between some independent mobility and the risk of occasional falls and no care home can stop falls happening totally. As we have also told you, we cannot catch her if she is falling, we are only legally allowed to help lower her to the ground. I am so sorry that you are struggling with some of the staff who might not be from your culture, we have a huge variety of staff and we have reassured you that they are all highly trained and very caring and your mum and other Residents definitely agree. I am so glad that we were able to sit down with you to hear your thoughts and we welcome any suggestions although I am disappointed that you wrote this review based on staff that you do not know. We look forward to keeping talking to you to iron out your concerns and to your family who are happy with her care.