Thank you for taking the time to share your feedback. We are sorry to hear about your concerns and appreciate you bringing them to our attention. We take all feedback seriously and are committed to ensuring that residents receive safe, compassionate, and well-coordinated care.<br>We understand there were concerns regarding communication and equipment, and we would welcome the opportunity to discuss these with you directly so that we can clarify the circumstances and identify any areas where improvements may be needed. It is important to us that you feel heard and fully involved in your relatives care.<br>We have now arranged a face to face meeting to discuss your concerns. Following our meeting, we will provide written confirmation of the steps to be taken.<br>Thank you again for raising your concerns and for your ongoing involvement in your loved ones wellbeing.