Thank you for taking the time to share feedback with us.  We are sorry to hear that there are concerns around the care of your loved one.<br>Regarding the specific event in this review, the carer did in fact make a phone call to the family following the appointment to update on what had happened and to discuss onward care.  We are unsure of why there is a belief that the carer had been advised not to contact the family and we would appreciate the opportunity to discuss this further in order to investigate and establish what has happened.<br>Thank you for raising your concerns and we are committed to ensuring positive communication and support to your family and your loved one.