Thank you for taking the time to write a review for our care home, I am sorry you feel this way about the care your family member is receiving. I will be in touch to arrange a meeting to discuss your concerns, we take them very seriously and I hope we can reach a satisfactory conclusion. In the mean time if you have anything further to discuss please come and see me, I will always make time to talk with you,<br>Lindsey Davies,<br>Registered manager