Thank you so much for taking the time to share such a heartfelt and thoughtful message. Your words mean a great deal to all of us at Poplars. It was truly an honor to care for Lady Joan and to support your family throughout her time with us. We understand that every individual has unique needs, and we are so pleased to know that our team's efforts to provide compassionate, personalised care made a positive difference for Joan and for you. Your acknowledgment of our curiosity and imagination in meeting her needs is deeply appreciated-it reflects the values we strive to uphold every day. Supporting families during challenging times, especially in the final stages of life, is something we take very seriously. Knowing that we were able to ease your worries and earn Joan's trust is the greatest reward we could hope for. Thank you again for your kind words and for entrusting us with Joan's care. Please know that your message will be shared with the entire team-it will mean so much to them.