Thank you for sharing your concerns. We understand how important it is to feel safe, supported and reassured in your home, and we're sorry to hear that you've been unhappy.<br><br>We have spoken with you directly about the points you've raised, and will continue to have further conversations with you to ensure your concerns are properly addressed. Some of your comments relate to the onsite care provider, and the team are following this up. We've also talked with you about CCTV and are currently seeking quotes for improvements based on residents' feedback.<br><br>Please be assured that we remain committed to working with you to make sure you feel comfortable and confident in your home.