We thank you for your feedback and we apologise that you experienced your room was cold on admission. I will ask staff to check before admissions arrive that rooms are warm, there are leaflets available at each entry to give guidance information about the centre, what to expect & what people may need with them. <br>The NHS staff have been approached to give out our leaflets on wards, so people are informed before making the decision to come to Astor.<br>We apologise that you have experienced a member of the team shouting, I would like to reach out to you in order to address this and other concerns. Your compliment to therapy & care staff is much appreciated & will be shared throughout the team.