Thanks for taking the time to leave your review, and we're sorry to read your comments for our Wykeham House Care Home. We understand you visit the home regularly, and that the staff work with both you and your wife, to make sure her comfort and preferences are a priority. The home have confirmed that you haven't raised any concerns with them, however, we understand the home are able to provide you with additional information to your concerns, so would welcome you to discuss this with the General Manager at any time, or contact us at feedback@barchester.com if you'd like too. Kind regards, Barchester's Customer Feedback Team.