Thank you so much for taking the time to share such thoughtful feedback. We're delighted to hear that your mother feels at home here and that our regular team members have created a caring, respectful, and joyful environment. Your kind words mean a great deal to the staff who work so hard to ensure each resident is treated as an individual and with genuine warmth.<br>We also appreciate your constructive comments regarding our bank staff. We take all feedback seriously and are continually working to ensure that every team member - whether regular or bank - upholds the same high standards of care and commitment. Your observations will help us in our ongoing efforts to improve consistency across our service.<br>Thank you once again for your trust and support. It's a privilege to care for your mother and to continue building on what we do well while striving to enhance every aspect of our home.