Thank you for your honest feedback. We appreciate your thoughts and apologise that your experience has fallen short since COVID. Our team aims to stay connected through monthly meetings and one-on-one conversations with HODs to understand your feelings about areas like dining. Over the past 3 months, we completed a long awaited kitchen refurbishment, showcased during meetings & with signage. Our wellness team encourages resident participation and feedback to tailor activities. As announced in November, we're launching "Avery Moment" to gather insights for more personalised activities. We've also worked to meet standards set by our governing body, aiming to improve from 'good' to 'outstanding. ' Resident satisfaction is important, and we appreciate positive feedback from residents and families. We offer a 'Resident of the Day' programme where department heads meet residents monthly, & we plan to expand this to include management & myself offering meetings for ideas or concerns.