We value your feedback, thank you so much. We are so pleased that you and your family felt our warm welcomes during all of your visits. We pride ourselves on our sensitive, caring and compassionate approach to our resident's loved ones as well as providing the resident's with the care, nursing, comfort and support they deserve whilst in our nursing care. We have an open-door policy so we can discuss loved one's care and progress and listen to any concerns or suggestions, including the improvements you discussed with us. Thank you. Our thoughts are with you and your family.