Thank you so much, Kate, for your wonderful feedback. We are delighted to hear how happy you are with the care your brother receives at Brynfield Manor. Our staff will be thrilled to know their friendly, cheerful, and welcoming approach has made such a positive impression. We are extremely proud of our amazing manageress and the fantastic team who work so hard every day to provide the highest standard of care. We also havent used agency staff for a very long time, which means our permanent team know each resident personally, giving outstanding continuity and reassurance. Its lovely to hear you appreciate the comfortable rooms, beautiful views, and wonderful food. Your kind comments mean a great deal to us and will be shared with the whole team. Thank you again for taking the time to send such a thoughtful review.