Dear Alison, thank you for your wonderful and heartfelt review. We are truly delighted to hear that you feel Ernstell House delivers a level of care that surpasses expectations. Your recognition of our qualified staff, the leadership of the service, and our commitment to putting residents at the centre of every decision is deeply appreciated by the whole team. We are especially pleased that you value our inclusive approach to involving both residents and their families in care planning and daily decision-making. Ensuring that everyone feels heard, respected and supported is fundamental to the way we work.<br><br>Thank you once again for your kind words and for acknowledging the dedication of the entire team "from floor up". Feedback like yours means a great deal to us and reinforces our commitment to delivering the highest standard of care.