We appreciate you sharing your experience of your mums care at Chaucer House. It is reassuring to know that our staff have been attentive and supportive during such a difficult stage of her dementia. We are truly sorry for the distressing incident that occurred at mealtime. Our goal is always to ensure that any concerns are addressed without delay, and your feedback reflects both the compassion of our team and our commitment to continually improving the care we provide. We remain dedicated to learning from situations and upholding the dignity and comfort of all our residents.