Thank you for taking the time to review Simon Marks Court and we are pleased that you rate our staff as excellent. We appreciate your kind feedback regarding Simon Marks Court and your Mum's care. I will make sure everyone is aware of this. The safety of our residents and colleagues is our priority, so our main door remains secure and requires a colleague to open this for visitors. At busier times, this may take a little more time, where I will discuss this with my team. I'm happy to discuss all aspects of our care at a mutually convenient time.