Thank you for sharing your experience of your mum's stay with us. We are very sorry to hear about her fall and the challenges she faced following her hospitalisation, and we understand how difficult this must have been for you and your family.<br>We are truly grateful for your kind words about our staff and the care they provided. It means a great deal to know that their kindness and consideration were felt during such a sensitive time. We also appreciate your acknowledgement of the incident that occurred and glad that you  appreciated the actions taken promptly, and we remain committed to ensuring that any concerns are addressed without delay.