Thank you so much for taking the time to share this thoughtful feedback.<br>We are delighted to hear that your father-in-law regards Olney Meadows as his home and that you feel supported by our team. Your kind words about the staff being caring, helpful, polite, and respectful truly mean a great deal to us.<br>We are especially pleased that during his recent period of illness, the team were able to provide the care and attention needed to keep him comfortable in the home and avoid an unnecessary hospital admission. Ensuring our residents feel safe, well looked after, and treated with dignity is always our priority.<br>Thank you again for your generous comments. I will share your feedback with the team, who will be encouraged to know their efforts are appreciated.