Thank you for taking the time to write a review about our home and for your kind and encouraging words about our care and hospitality teams, they work hard every day to deliver quality person centred care to our Residents - I will pass on your kind words. I will also share your feedback with our wider business that you're feeling a change of ethos, which I'm sorry to read. If you'd like to share more information surrounding this, please feel free to come and see me to discuss