Thank you for taking the time to share this feedback. I'm very glad to hear that Joanne was able to support you during your brother's illness and that she kept you informed throughout. It's reassuring to know she was attentive to your concerns during your visits as well. Ensuring you felt comfortable and encouraged to ask questions is exactly the kind of care we aim to provide.<br><br>Many thanks again for your kind words-they mean a great deal to the team.