Thank you for taking the time to share your experience. We are genuinely sorry to hear about the concerns you have raised regarding your Nan's time at Wellington House. The wellbeing, safety, and dignity of every resident is our highest priority, and we take feedback of this nature extremely seriously.<br><br>While we cannot discuss individual circumstances publicly, we can assure you that all reported concerns-including those related to personal care, clinical needs, and safeguarding-are fully investigated in line with regulatory requirements and our internal policies.<br><br>Staffing, care quality, and communication with families are areas we continually review, and we are committed to supporting our team so they can provide the level of care every resident deserves. We are sorry if you felt this was not reflected in Nan's experience.<br><br>Thank you again for your feedback.