Hi, thanks for taking the time to leave your review. We're sorry to read of your experience with our Boroughbridge Manor Care Home, especially as your mother was with us for such a long time. After discussing your comments with the home, we're not aware they were raised with us during your mothers time with us, we'd of  supported in making things right if we'd of known. If you have any further feedback you wish to share, you are more than welcome to contact the General Manager of the home, or our team at feedback@barchester.com so we can support. We wish your mother well in her new home