Thank you for taking the time to share your concerns. We're sorry to hear about your experience, and we take all feedback seriously-especially when it relates to the care and wellbeing of our residents.<br><br>Following your review, we have checked on your mother-in-law's wellbeing and reviewed her food and fluid charts, which were fully completed and up to date. We have also been in touch with family members, who have confirmed they are happy with the care she received.<br><br>We would really welcome the opportunity to speak with you directly so we can better understand your comments and explore any areas for improvement.<br><br>Thank you again for your feedback. If you have any concerns in the meantime, please don't hesitate to contact the Home Manager.