Thank you so much for your thoughtful feedback. We truly appreciate you recognising the positive changes taking place at George Potter House. While parts of the home are being refurbished, our priority has always been  and will always remain  delivering genuine, person-centred care supported by an accessible, responsive management team.<br>Im delighted to hear that your relative has settled well after moving from a more modern setting, and that youve felt the difference in the way our team communicates and acts when concerns arise. Your comments about our staff and management mean a great deal to us; they work with heart every single day.<br>Were thrilled that youre enjoying the newly refurbished lounge and the spacious garden  creating warm, welcoming spaces is an important part of our improvement journey, and theres more to come.<br>Thank you again for taking the time to share your experience. Your support helps us continue to grow and provide the standard of care every resident de