Dear Raymond,<br>Thank you so much for your incredibly kind and thoughtful review. It truly means a great deal to the whole team to read such positive feedback about the home, the environment, and most importantly, the care your loved one receives. We are delighted that you feel welcomed when you visit and that you value the atmosphere, cleanliness, and high standards we work hard to maintain every day.<br>Your words about the management team, our use of technology to keep families informed, the dedication of the activities team, and the commitment shown by our nursing and care staff are deeply appreciated. It is especially touching to hear that after two years with us, you continue to feel so confident and reassured about the care your loved one receives.<br>Thank you once again for your trust, your support, and your heartfelt thanks to the Ernstell House team. Feedback like yours truly motivates and encourages us all.