We thank you for taking the time to complete a review and despite some of the points you raised not being factual we would like to assure you that we made every effort to provide the very best in dementia care and support for your mum and whereby she gave her consent.  To ensure that we were doing the best by your mum we regularly sought additional support and recommendations from the GP's and healthcare professionals and put in place measures to reduce the risk for her. We would welcome the opportunity to meet with you face to face to discuss your concerns in further detail.  <br>Kind regards