Thank you for taking the time to share such thoughtful feedback. We are delighted to hear that you are feeling increased confidence in Monika and the team, and the positive changes introduced over recent months have been meaningful for you and your mother. Monika is committed to transparency and collaboration, so it is wonderful to hear that the regular meetings and acted upon suggestions have been appreciated. <br>Your feedback means a great deal to us, and we will be sure to share your comments with Monika and the Team.