Good afternoon EH. Thank you for taking the time to leave this review of your experience with our Care Team and Care Home at Bluebell House in Westward Ho! The Care Team have, at their choice, recently changed the way in which communal areas are used - this was done with prior discussion with residents and the care team. Feedback to date has been very positive. That being said, it is of concern that you feel that this has caused distress to your mum. Speaking to the Care Home Manager I am advised that your mum is now taking part in more communal activities, is interacting with more residents and is displaying no signs of distress or confusion. Noting what you say about visitor seating - we always see it as a positive when communal areas are busy with residents happy to leave their rooms and join in socially. Sometimes this will mean that there is limited seating space but we are fortunate to have a number of lounge areas that can be used. Kindest regards, Nathan.