Thank you so much for your lovely feedback, Francis. We are very pleased to hear that you find the environment welcoming and that our staff have been helpful and friendly.<br><br>We appreciate your comment regarding Joe. We will continue encouraging him to spend time in the TV room and communal areas whenever he feels comfortable, as social engagement is important for his wellbeing. It's great to hear that he is settling in well.<br><br>If you ever have any questions or would like to discuss his care further, please feel free to contact us at any time.<br><br>Thank you again for taking the time to share your review.