Thanks for taking the time to leave your review. We're sorry to read of your experience whilst staying with us at our Mount Vale Care Home. We understand on speaking with the home, the refurbishment work was planned for a floor above yours, however during your time with us you hadn't raised this as a concern until you were at the end of your stay sadly. We'd like to reassure you our staffing levels are aligned with residents needs and this is kept under continuous review, and we wish to apologise for the day where the activities were running a bit later than planned. If you'd like to provide further feedback about your stay with us, please reach out to the General Manager who would very much like to hear your feedback. Kind regards, Barchester's Customer Feedback Team.