Thank you very much for your valuable review. We are delighted to hear that you find our home to be a lovely environment and appreciate the continuity of our staff team. Consistency is incredibly important for the well-being of our residents and its reassuring to know that you recognise the caring and kind nature of our team. We are pleased that your relative is always clean, happy and well cared for, as providing exceptional care is at the heart of everything we do. It is equally gratifying to learn that you consider our activities to be excellent and our communication to be clear and effective. We are thrilled that you are always greeted with a smile, this level of warmth and professionalism is exactly what we aim to delivery, as it reflects the standard of care and hospitality you should expect when visiting your loved ones home.