Thank you for taking the time to send in a review, these reviews are very valuable to us, please be reassured that we will look into the comments you have made and ensure that we address any improvements that we can make from your feedback. Please be assured that the home is always fully staffed, we will never compromise on staffing levels; however, the can be occasions when residents who are not in the lounge area require support from our team resulting in a reduced staff presence in the communal areas. There is always one staff member present and they can call for helps if required.