Thank you for your honest feedback. I'd like to invite you to meet with us to share your experience and help shape Meadway's future, especially regarding the bed. Your insights will ensure residents are happy with any specialist beds we provide. I'm pleased our activities, care staff, and food are well received-Jacqui's recognition in the Regional Great British Care Awards reflects this. I also acknowledge your comments on resident meetings; while these occur weekly and the deputy manager visits daily, I understand visibility may feel limited. Your feedback helps us make care and support meaningful, accessible, and beneficial so everyone feels part of the community we strive for at Meadway.