Thank you so much for sharing your feedback. Were very pleased to hear that your mum feels comfortable, safe and well cared for, and that you have found our team to be friendly and supportive. It really means a lot to us.<br><br>We also appreciate your comments regarding staff presence and engagement in the lounge area. Your insight is valuable, and we will review our staffing and activity arrangements to ensure residents continue to receive the interaction and support they deserve.<br><br>Please dont hesitate to speak with us directly if you ever have suggestions or concerns  were always here to help and to ensure your mums experience remains positive.