Thank you, Steven, for taking the time to share your feedback and for highlighting your recent experience. We understand that certain personal care situations can feel uncomfortable, especially when supporting a parent of the opposite gender. We are pleased to hear that our female carer was able to step in promptly to help and ensure both you and your mum felt comfortable.<br>Maintaining dignity, privacy, and respect for personal preferences is central to the care we provide. Your comments reassure us that our team is responding appropriately and sensitively in these moments.<br>If you ever have further concerns or suggestions, please do not hesitate to speak with us directly. Thank you again for your daily  support .